General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Cooling-off period: the period during which the consumer can exercise their right of withdrawal;

Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

Day: calendar day;

Continuous transaction: a distance contract relating to a series of products and/or services, the delivery and/or performance obligations of which are spread over time;

Durable medium: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information.

Right of withdrawal: the consumer's option to withdraw from the distance contract within the cooling-off period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers remotely;

Distance contract: a contract concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Means of distance communication: a tool that can be used to conclude a contract without the consumer and entrepreneur being simultaneously present in the same space.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company name: SatoActive

Address: Marketentsterlaan 39, 3454WN De Meern, Netherlands

Email address: support@vederaeurope.com

Phone number: +31628414093

Chamber of Commerce number: 85805556

VAT identification number: NL004155462B41

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available for inspection at the entrepreneur's premises and that they will be sent to the consumer free of charge upon request as soon as possible.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer by electronic means in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge by electronic means or in another way upon request.

In case besides these general terms and conditions, specific product or service conditions are also applicable, the second and third paragraph shall apply mutatis mutandis, and the consumer may always rely on the applicable provision that is most favorable to him in case of conflicting general terms and conditions.

If one or more provisions in these general terms and conditions are at any time wholly or partially void or nullified, the agreement and these conditions will otherwise remain in force, and the relevant provision will be replaced immediately by a provision that approximates the purpose of the original provision as closely as possible in mutual consultation.

Situations not provided for in these general terms and conditions shall be assessed 'in the spirit' of these general terms and conditions.

Ambiguities about the interpretation or content of one or more provisions of our terms and conditions shall be interpreted 'in the spirit' of these general terms and conditions.

Article 4 – The offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.

The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, data in the offer are indicative and cannot give rise to compensation or termination of the contract.

Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

Every offer contains such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:

the price including taxes;

any shipping costs;

the manner in which the agreement will be concluded and which actions are required for this;

whether or not the right of withdrawal applies;

the method of payment, delivery, and performance of the contract;

the period for acceptance of the offer, or the period within which the entrepreneur guarantees the price;

the amount of the rate for communication at a distance if the costs of using the means of communication for distance communication are calculated on a basis other than the regular base rate for the communication medium used;

whether the contract will be archived after its conclusion, and if so, how it will be accessible to the consumer;

the way in which the consumer, before concluding the contract, can check the data provided by him in the context of the contract and, if desired, restore them;

any other languages in which, in addition to Dutch, the contract can be concluded;

the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically; and

the minimum duration of the distance contract in the case of a continuous transaction.

Optional: available sizes, colors, types of materials.

Article 5 – The contract



The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and the fulfillment of the conditions set.

If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed receipt of this acceptance, the consumer can terminate the agreement.

If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.

The entrepreneur can - within legal frameworks - inform whether the consumer can meet his payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse an order or request, stating reasons, or to attach special conditions to the execution.

Together with the product or service, the entrepreneur will send the consumer the following information in writing or in such a way that the consumer can store it on an accessible durable medium:

the visiting address of the entrepreneur's business establishment where the consumer can contact complaints;

the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

the information about guarantees and existing service after purchase;

the data included in article 4 paragraph 3 of these conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a continuous performance transaction, the provision in the previous paragraph only applies to the first delivery.

Article 6 – Right of withdrawal

In the case of the supply of products:

The consumer can terminate a contract for the purchase of a product without giving any reason during a cooling-off period of 14 days. The entrepreneur may ask the consumer about the reason for withdrawal but cannot oblige him to state his reason(s).

The cooling-off period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:

if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by him, has received the last product. The entrepreneur may, provided he has informed the consumer clearly about this prior to the ordering process, refuse an order of multiple products with a different delivery time.

if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by him, has received the last shipment or the last part;

in the case of contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by him, has received the first product.

For services and digital content that is not delivered on a tangible medium:

The consumer can terminate a service contract and a contract for the supply of digital content that has not been delivered on a tangible medium without giving any reason during at least 14 days. The entrepreneur may ask the consumer about the reason for withdrawal but cannot oblige him to state his reason(s).

The cooling-off period referred to in paragraph 3 starts on the day following the conclusion of the contract.

Extended cooling-off period for products, services, and digital content that has not been delivered on a tangible medium in case of non-disclosure of information about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or has not provided the model form for withdrawal, the cooling-off period expires twelve months after the end of the original, in accordance with the previous paragraphs of this article, cooling-off period determined in accordance with the previous paragraphs of this article.

If the entrepreneur has provided the consumer with the information referred to in the previous paragraph within twelve months after the commencement date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.

Article 7 – Consumer's obligations during the cooling-off period

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.

The consumer bears the direct costs of returning the product. If the entrepreneur has not reported that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not have to bear the costs of returning the product.

If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 8 – Exercising the right of withdrawal by the consumer and costs thereof

If the consumer exercises his right of withdrawal, he must notify the entrepreneur within the cooling-off period using the model withdrawal form or in another unambiguous manner.

As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer will return the product or hand it over to (an authorized representative of) the entrepreneur. This is not necessary if the entrepreneur has offered to collect the product himself. The consumer has in any case complied with the return period if he returns the product before the cooling-off period has expired.

The consumer returns the product with all accessories supplied, if reasonably possible in the original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.

The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.

The consumer bears the direct costs of returning the product.

If the consumer exercises his right of withdrawal, all additional agreements will be dissolved by operation of law.

Article 9 – Obligations of the entrepreneur in case of withdrawal

If the entrepreneur makes the notification of withdrawal by the consumer possible electronically, he will immediately send a confirmation of receipt after receiving this notification.

The entrepreneur will reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, immediately, but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursing until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.

The entrepreneur will use the same payment method that the consumer has used for reimbursement unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.

If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 – Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer, at least in time before the conclusion of the agreement:

Products or services whose price is subject to fluctuations in the financial market on which the entrepreneur has no influence and which may

occur within the withdrawal period.

Agreements that are concluded during a public auction. A public auction is understood to mean a sales method whereby products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or has the possibility of being personally present at the auction, under the direction of an auctioneer, and whereby the successful bidder is obliged to purchase the products, digital content, and/or services.

Service contracts, after full performance of the service, but only if:

the execution has started with the explicit prior consent of the consumer; and
the consumer has stated that he will lose his right of withdrawal as soon as the entrepreneur has fully performed the agreement.

Service contracts for the provision of accommodation, if a specific date or period of execution is provided for in the contract and other than for residential purposes, goods transport, car rental services, catering, or services related to leisure activities, if a specific date or period of execution is provided for in the contract.

Leisure activities agreements, if a specific date or period of execution is provided for in the contract.

Products manufactured according to the consumer's specifications, which are not prefabricated and which are manufactured on the basis of an individual choice or decision of the consumer, or which are clearly intended for a specific person.

Products that spoil quickly or have a limited shelf life.

Sealed products that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery.

Products that by their nature are irrevocably mixed with other products after delivery.

Alcoholic beverages, the price of which was agreed upon at the conclusion of the agreement, but the delivery of which can only take place after 30 days, and the actual value of which depends on fluctuations in the market over which the entrepreneur has no influence.

Sealed audio, video recordings, and computer software of which the seal has been broken after delivery.

Newspapers, periodicals, or magazines, with the exception of subscriptions to them.

The delivery of digital content other than on a tangible medium, but only if:

the execution has started with the explicit prior consent of the consumer; and
the consumer has declared that he thereby loses his right of withdrawal.